Terms of Service
Updated December 1, 2020
The Services constitute use of us or our affiliates’, partners’, or licensors’ vehicles, as well as the following “Applications”: accessories, telematics, safety, security or other technology platforms, and web or mobile applications which enable users to arrange, schedule and rent transportation and/or logistics services, gain access to vehicles, and operate them.
Drivers may reserve the Services via our reservation system. Reservations will be made on an as-available, first-come basis, and we do not guarantee the availability of the Services at any particular time. The length of each term of use of the Services will be agreed to on a per drive basis via our reservation system. We reserve the right to change or cancel the Services at any time with or without notice. Reservations may be made no earlier than seven days in advance. We may set time limits to a continuous reservation of our Service, regardless of vehicle availability in the reservation system.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use vehicles; (ii) access and use the Applications on your personal device solely in connection with your use of the Services; and (iii) access and use any content, information and related materials that may be made available to you through the Services by us, in each case solely for your use in conjunction with the personal use of the vehicles or any other service approved by us. Any rights not expressly granted herein are reserved by us or our affiliates, partners, or licensors. This license is restricted to the state in which the vehicles are stationed.
Only you may drive your vehicle during your reservation.
The Services, underlying assets, and all rights therein are and shall remain Toyota property or the property of our licensors. Neither these Terms nor your use of the Services convey or grant to you any rights: (i) in or related to the Services except for the limited license granted above; or (ii) to use or reference in any manner our names, logos, product and service names, trademarks or services marks or those of our licensors.
In order to use most aspects of the Services, you must be registered for and maintain an active personal user account ("Account"). You must be at least 21 years of age to obtain an Account. Account registration may require you to submit to us or to our administrative partners certain personal information, such as your name, address, mobile phone number, date of birth, and copy of your valid driver license, as well as at least one valid payment method (such as a credit card from an accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or our termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by us in writing, you may only possess one Account.
Billing & Payment.
When you make a reservation in our reservation system for hourly rental, we or our administrative partner will authorize your payment card by placing a hold on the funds for an amount equal to the estimated price for use of the Services. Upon completion of your reservation, we will take payment for the actual services rendered, which may differ from the estimated price. When you make a reservation in our reservation system for weekly rental or daily rental, we or our administrative partner will authorize your payment card by charging the full rental amount plus taxes at time of reservation. We accept payment via credit or debit card. Prepaid cards are not accepted. You will receive an invoice and confirmation of your payment electronically via the mobile app. You are responsible for ensuring your ability to pay the actual amount due.
Reservation billing starts at the earlier of scheduled or actual start time. Reservation billing ends at the later of i) when the vehicle is returned to its assigned location and the reservation is ended, ii) two hours before the scheduled end of the reservation, or iii) two hours after start time. A reservation that is made and never activated will be billed for the full reservation unless the Driver cancels it.
Application fees are non-refundable in all cases, regardless of the outcome of an applicant's background check.
Pricing for access to our Services includes the costs of maintenance and vehicle insurance, see the Insurance section below. For plan details please see the website strategicinnovationshare.com/pricing. We reserve the right to amend rates, rate structures, terms and credits at any time.
Driving and Criminal Record Requirements.
We obtain a Motor Vehicle Report (MVR) for every applicant. In order to qualify for the Service, each applicant must have a motor vehicle history that meets the following specifications:
Drivers must be at least 21 years old
Drivers must be able to legally drive in the state of use with an active in-state license
No more than two moving violations in the past three years (ex. accidents, traffic light violations)
No more than two cell phone or distracted driving violations in past three years
No more than one moving violation and one accident in the past three years
No more than two accidents in the past three years
No major moving violations in the past three years (ex. driving on a suspended license, reckless driving)
No DUI or other drug-related driving violations in the past seven years
No more than three total violations in the past three years
We reserve the right to conduct a review of all Drivers’ records to ensure compliance with the above rules. We reserve the right to revoke a Driver’s driving privileges at any time for any reason not limited to those listed above.
Drivers must carry a valid driver’s license and insurance card during every trip. Driving eligibility is conditional on your possession of a valid driver’s license. If your license is suspended, withdrawn, or expired, for any reason, your right to drive a vehicle expires immediately. You must immediately inform us of any suspension, withdrawal, or expiration of your driver’s license. Drivers must report any changes in contact information (e.g. addresses or phone numbers) to us immediately.
We provide liability insurance, which covers damages up to $100,000 to other vehicles, property and parties in the event of an at-fault accident. This insurance does not cover the cost of your own medical expenses in the event of an accident – to ensure you are covered in the event of this situation, please consult your personal medical policy and/or personal auto insurance policy.
We expect you to drive and treat the vehicles with the utmost care. We reserve the right to suspend your driving privileges and access to the vehicles if we determine, in our sole discretion, that you are not taking appropriate care when driving vehicles on the service or using other Toyota assets.
In instances where you are operating the vehicle illegally (suspended license, under the influence, etc.), in a manner not allowed by these Terms of Service, or with negligence, you will bear the full cost of damage to the vehicle as well as any damage to third parties not covered by the vehicle’s insurance policy.
If you are involved in an incident with a vehicle, a damage fee of up to $2,000 may apply. A damage fee may apply, but is not limited to, dents, scratches, collisions, flat tires, windshield cracks, dead batteries, engine problems, vandalism, theft, other Toyota or partner property, third party damages and, in some cases, third party personal injuries. In the event of a collision or other incident where additional investigation is required, we will charge the Driver $2,000 at the start of the investigation process. At that time, the Driver’s account will be temporarily disabled pending investigation. Once the investigation is complete, the Driver will be reinstated at our sole discretion. If the cost of repair is less than $2,000, the Driver will be refunded any remaining balance from the damage fee.
In cases of theft or loss, a Driver may be held responsible for the entire cost of recovery or replacement. Drivers are not responsible for normal wear and tear on the vehicle.
Before each reservation, we ask you to check the car inside and out and report any damage to us. This ensures that you will not be held responsible for damage that may have happened before your reservation. See the “Checking Your Car Before Departure” section below.
Smoking is prohibited in all vehicles.
Due to allergies and sanitary concerns, pets, with the exception of service animals, are only allowed in locked pet carriers while in the vehicles.
Vehicles are not allowed to be taken outside of the United States.
Vehicles may not be used:
By anyone who is not a valid Driver in good standing with us.
For purposes other than personal transportation, including but not limited to, driving for rideshare and delivery services.
For any illegal purpose or in any illegal manner.
For the purpose of towing, pushing, or propelling any trailer or any other vehicle.
While the Driver is under the influence of any intoxicating substance.
In any race, test, or competition.
In a careless, reckless or negligent manner.
If it has been obtained from us by fraud or misrepresentation.
Other than on paved roads.
When it has been loaded beyond its rated capacity or with more passengers than the vehicle has seat belts.
Unless a reservation has been made.
Checking Your Car Before Departure.
Before using a vehicle, you are required to check the vehicle for any mechanical or physical defects. If you notice damage, you must report it by emailing us at email@example.com before the start of your reservation. When reporting damage to us, please be sure to note the assigned vehicle number. If you forget to notify us and the next driver reports the damage, we may hold you financially responsible for the damage. You must also check to make sure that the following items are present in the vehicle and inform us if any of them are missing:
Insurance and registration
Emergency service information
Garage Pass (if applicable)
You may not drive if the insurance or registration are missing! (Please note: if a vehicle is newly acquired, its registration may be affixed to the windshield.)
Our operations partners regularly clean and maintain all of our vehicles. Drivers are expected to return a vehicle in the same condition they found it. Here are the main categories for which drivers are responsible:
Fuel: Drivers are responsible for fueling the car while in use and returning the vehicle at the level you started with. We will make every effort to ensure the vehicle is at full fuel at the start of every reservation, however if the vehicle is not at full fuel level at the start of your reservation, please contact customer support. Any fraudulent credit request will be grounds for dismissal from our Services and be grounds for us to take legal action against the fraudulent party.
Cleanliness: Drivers must maintain a clean vehicle during use and return the vehicle as clean as they found it.
Returning the vehicle.
You must properly return your vehicle to its assigned location by the end of your reservation period. Proper return means that:
The interior of the vehicle, including the rear where your passengers have been, is clean and you have taken all of your personal belongings.
Please ensure that the gasoline tank is full. If a Driver does not return a vehicle with full fuel, a fee will apply.
You have notified our staff of any new damage to the vehicle.
The vehicle’s windows are rolled up tightly, all of the vehicle’s documentation is in the glove box, the vehicle is entirely contained within its reserved parking spot and properly locked. If a vehicle or other Toyota or partner property is not properly secured, a fee will apply.
The vehicle’s reservation is terminated via the Driver’s mobile application. If the vehicle is not returned by the end of your reservation and we have not received communication from you sufficiently explaining the situation, we will consider the vehicle stolen and may take action to recover the vehicle and any balance due, subject to applicable state law.
It is your responsibility to ensure the safe return of the vehicle. You are not allowed to return the vehicle to a location other than its assigned location without permission of us. If you fail to return the vehicle by your drop-off time as stated in your reservation, and you have not contacted us, we reserve the right to call or text your listed phone number. If you fail to return the vehicle to its assigned location, you may be charged for the total costs of recovering the vehicle, including but not limited to labor and towing costs. If you cannot be contacted, the vehicle may be reported to the police as missing and you will be charged all associated fees.
We offer 24-hour emergency assistance for situations requiring immediate attention. Please contact us immediately in the following situations:
You show up for your reservation and the vehicle is not in its assigned location.
The vehicle won’t start.
You are unable to park the vehicle in the correct location.
You are running late and unable to extend your reservation because another driver has reserved the vehicle after you.
The vehicle is displaying a warning light or has a mechanical issue.
You need roadside assistance, such as a flat tire or dead battery.
For all other issues, please text the Driver Services line during normal business hours at 469-840-1645.
Traffic and Parking Tickets.
If you get a traffic or parking ticket or toll violation while using a vehicle, it is your responsibility to notify us and pay it promptly. If we or our administrative partner receives a citation incurred during your driver session, we will charge you to recover the amount and assess a processing fee. If you intend to contest the ticket, you must respond to us within 7 days of your citation notification and continue to provide notification of contest status. We will charge you for the amount of the citation immediately and refund the charge only upon proof of successful contest.
Towing and Impoundment.
If a vehicle is towed during your driver session, contact us immediately. You will be assessed any costs associated with returning the vehicle to its lot.
Maintenance and Emergency Repairs.
Drivers are required to heed any warning lights on the dashboard of the vehicle and contact us immediately. Failure to acknowledge warning lights or noises from the vehicle may result in fees for negligence. 24-hour emergency roadside assistance is available for emergencies.
Breakdowns, Accidents, and Damage.
Any accident or damage in connection with the vehicle you are using must be immediately reported to us and, if appropriate, to the police. You are obliged to secure evidence from any available witnesses, and to provide us with a written description of the accident and the damage incurred. After an accident you may only continue your trip with the explicit permission of our staff. In case of a hit and run, you must obtain a police report. You agree to provide us and any other claims adjustment service with the findings of any report or any notice relating to a claim or a lawsuit against us or any of our partners regarding any accident involving a vehicle. You agree to cooperate fully with us in the investigation and defense of any such claim or lawsuit. If for some reason our insurance policy does not apply (for example only, because you have driven while intoxicated) you may be liable for the entire cost of vehicle repair or replacement and claims made by third parties. You may be held responsible for any damage occurring to the vehicle or claims made against the Service’s parties for damages resulting from your use of the vehicle. You are responsible for any damage caused to any of in-vehicle systems or hardware resulting from use or tampering.
Fees and Penalties.
Fees may be applied to your account for the following reasons or any violations of these Terms:
Up to $2,000
Vehicle returned with less than full tank of fuel but greater than 50%
Vehicle returned with less than ½ tank of fuel
Vehicle Late Return Fee
For hourly rentals, $25/hr for any portion of an hour up to 3 hour
For daily rentals, $25/hr for any portion of an hour up to 4 hours, with a max late return fee of $100/day
For weekly rentals, $25/hr for any portion of an hour up to 4 hours, with a max late return fee of $100/day
Cancellation later than 24 hours before reservation start
For hourly rentals, lesser of 4 hours or full reservation fee
For daily rentals, $50
For weekly rentals, $50
Full reservation fee
For hourly rentals, return up to 2 hours early without charge; 2 hour minimum
For daily rentals, there will be no refund
For weekly rentals, there will be no refund
Failure to properly secure the vehicle
Leaving vehicle dirty
Professional detailing required (eg. smoke)
$250 + suspension from Service
Citation processing fee
$30 + the cost of the citation
Vehicle abandoned or returned to the wrong location
$100 + all costs related to recovery
Missing parking pass or phone holder
We reserve the right to terminate the license granted hereunder and your ability to use the Services at any time for any of the above violations, for any other violation of these Terms, or for any other reason, whether or not outlined in these Terms, in our sole and absolute discretion. We may also at any time without notice temporarily suspend an individual Driver’s permission to drive any or all vehicles.
In addition to the fees and penalties above, we reserve the right to repossess a vehicle at any time, without notice, if we determine that it was used in violation of applicable law or these Terms, subject to state law restrictions.
Discussion of Community Rules & Associated Fees/Credits.
Returning a vehicle late or blocking a vehicle that you are not using impacts your fellow members’ access to the Services. In order to limit the impact of late returns, you should:
Attempt to extend your reservation if you expect to be late.
Contact us to communicate a late return.
Please check the vehicle cleanliness, including the back seat, and do what you can to remove trash and leave the car better than you found it for the next Driver. If you anticipate a problem, please contact us ahead of time. If the next driver provides photos that demonstrate a negligent condition, you will be charged a cleaning fee. Things to be aware of: remnants of sand, light smudges, etc.
If there are cleaning emergencies that make the vehicle unusable, please contact us immediately and we can help you handle the situation. If significant cleaning by a professional is required, you may be assessed a cleaning fee.
Smoking in a vehicle is strictly prohibited. You are responsible to ensure that no one smokes in the vehicle while it is in your possession. If you return a vehicle that smells like smoke, you will be assessed a fee. Smoking could result in termination of the license granted hereunder and your loss of access to our Services.
Liens and Impoundment.
If the vehicle is towed and/or impounded during your reservation, you are responsible for recovering the vehicle and you agree to pay any costs arising from the vehicle being towed and impounded, as well as any late return or fees that are incurred. If we are involved in recovering a towed or impounded vehicle, we will assess a fee in addition to any costs associated with vehicle recovery.
Your permission to drive on the Service is automatically suspended if you are charged with driving recklessly or without due care or any related vehicular offense, including:
Operating a motor vehicle while impaired
Operating a motor vehicle dangerously
Failure to stop at the scene of an accident
Additionally, your permission to drive on the Service will be suspended if we are unable to collect payment for any reason.
Termination by User. You may terminate this Agreement at any time, for any reason or for no reason, by notifying us via email at firstname.lastname@example.org that you are terminating your Services account. In such notice, you may also request that we delete from our servers all of the Credentials Information. Such requests will be honored within a reasonable time period after they have been received provided that you give us all reasonably necessary information and cooperation. Data (except Credential Information) collected prior to the effectiveness of the termination will continue to be stored in our backup systems and may be used by us indefinitely.
Indemnification and Hold Harmless.
You agree to indemnify and hold us and our parent and affiliates and their respective directors, officers, employees, agents, successors and assigns, harmless from all losses, liabilities, and expenses whatsoever (including without limitation reasonable attorneys’ fees) incurred by us arising out of or relating to the vehicle or your use of the vehicle during your reservation, including claims of or liabilities to third parties.
Limitation of Liability.
IN NO EVENT WILL THE COMPANY BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING WITHOUT LIMITATION LOST PROFITS) ARISING FROM OR RELATED TO THESE TERMS, THE SERVICES, OR YOUR USE OF ANY VEHICLE.
We are not responsible for any loss or damage to any personal property in or around any vehicle or the premises where we operate.
Disclaimer of Warranties.
Except as prohibited under applicable law, we HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Choice of Law.
To the extent permitted by applicable state law, these Terms shall be governed by and construed under the laws of the State in which the vehicle is located without reference to its conflicts of laws provisions.
You and us agree that any dispute arising out of or related to the Services or these Terms (including without limitation any dispute regarding arbitrability) will be resolved exclusively through final and binding arbitration (an “Arbitration”) and not in court, provided that either party may assert claims in small claims court in the jurisdiction where the vehicle is located , provided that all of such party’s claims in the aggregate qualify to be heard in such small claims court. The Federal Arbitration Act governs this Agreement.
THERE IS NO JUDGE OR JURY IN ARBITRATION. BY USING THE SERVICES AND AGREEING TO THESE TERMS, YOU ARE GIVING UP YOUR RIGHT TO HAVE ANY DISPUTE DECIDED IN A COURT OF LAW BEFORE A JUDGE OR JURY. Further, court review of any arbitration award is limited.
Any Arbitration will be resolved before one neutral arbitrator working for ADR Services, Inc. (“ADR”), and any Arbitration will be held in the county where the vehicle is located. To begin an Arbitration proceeding, you must do so in accordance with ADR’s arbitration rules then in effect, which will govern all aspects of the Arbitration, including payment of fees.
Notwithstanding anything herein to the contrary, the prevailing party, as determined by the arbitrator, shall be entitled to recover his, her, or its reasonable attorneys’ fees and costs and expenses incurred in connection with the Arbitration.
YOU AGREE THAT ANY ARBITRATION WILL BE CONDUCTED SOLELY ON AN INDIVIDUAL BASIS. IN NO EVENT MAY ANY ARBITRATION BE BROUGHT ON BEHALF OF A CLASS OR IN ANY OTHER CONSOLIDATED OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY ONLY RELIEF IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF TO REMEDY THAT PARTY’S INDIVIDUAL CLAIM(S).
Costs of Collection.
If you do not timely make any payment owed to us, you agree to pay for our reasonable costs incurred in seeking to collect such payments, including, without limitation, court costs and reasonable attorneys’ fees.
We may amend these Terms at any time. We will give notice of any such amendment, and you will have an opportunity to cease using the Services if you do not agree to the amended Terms. Your continued use of the Services constitutes your acceptance of these Terms. The prevailing version of these Terms will be found at strategicinnovationshare.com/terms.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision in that or any other instance.
If any single part of these Terms is found to be invalid, illegal, or unenforceable, it shall not affect the validity of the rest of the Terms.
You will be automatically enrolled into our SI Rewards program. For detailed terms visit www.strategicinnovationrewards.com/Helpful-Links/Legal-Terms.
Updated December 4, 2020
1.SCOPE AND APPLICATION
2.HOW WE COLLECT INFORMATION
We may collect information about you through the following categories of sources:
Directly or indirectly from you, through our Services both online (e.g., website, app) and offline (e.g., at locations we operate from);
From organizations that we may partner with to provide the Services to you;
From any vehicles you may use in connection with the Services;
By combining information from different sources, including online and offline data; and
From other sources and social media platforms that you may use to engage with us.
3.THE TYPES OF INFORMATION WE COLLECT
We may collect the following categories of information:
Profile and rental information, such as your name, mailing address, e-mail address, phone number, membership information, usage and other preferences (and username and password, or other user credentials, if we provide any access-restricted Services);
Transactional information including a history of all transactions you engage in with us through the Services including services purchased, obtained or considered, account balances and activity, as well as payment information (e.g., credit card or other financial account information and billing address) if you use the Services to make or receive payments;
Survey information in response to questions we may send you through the Services, including for research purposes or to improve our Services;
Promotional information we collect when you participate in a loyalty program (e.g., points accrued or used) or in other contests we may offer;
User Content that you may provide to publicly post via the Services if we permit (e.g., audio, photos, videos, comments, and other materials) along with any information you provide about yourself and the content—this may also include metadata associated with your content (such as location and date / time information embedded in pictures);
Communications between you and us, such as via e-mail, mail, phone (e.g., recordings of calls with our customer service center) or other channels;
Offline activity you engage in with us, such as at locations we operate from;
Online User Activity described in the next section; and
Vehicle Data as described in section 5 below.
4.AUTOMATED COLLECTION OF ONLINE USER ACTIVITY
We, our service providers and advertising partners may collect certain information about your device and use of our Services by automated means, including but not limited to cookies, pixels, SDKs and other similar technologies (“Online User Activity”). For example, a cookie is a file that may be placed on your device when using our Services to uniquely identify you or store information on your device for later retrieval. Cookies are very commonly used by websites and most browsers are configured by default to accept cookies.
When you use any website or app we provide, the information that we may collect by such automated means includes, for example:
Usage Details about your interaction with our Services (such as the date, time, and length of visits, and specific pages or content accessed during the visits, search terms, frequency of the visits, referring website addresses);
Device information and online identifiers including the IP address and other details of a device that you use to connect with our Services (such as device type and unique device identifier, operating system, browser type, mobile network information, the device’s telephone number and your choice of communication settings such as Wi-Fi, Bluetooth, and Global Positioning System (“GPS”));
Location information where you choose to provide us with information about your device’s location.
This section provides additional terms applicable to those Services that involve the use of a vehicle (“Vehicle Services”) with respect to a user of those services (“Vehicle User”) and data associated with those individuals, vehicles and services (“Vehicle Data”). TO THE EXTENT YOU PARTICIPATE IN ANY VEHICLE SERVICES OFFERED BY STRATEGIC INNOVATION THAT ARE SUBJECT TO SPECIFIC TERMS OF SERVICE, THOSE TERMS WILL GOVERN IN THE EVENT OF ANY CONFLICT WITH THESE TERMS.
In addition to the categories of personal information identified in the above sections, we may collect personal information before or during your use of Vehicle Services including, for example, (i) social security number, driver’s license number and expiration date, driver’s license image, date of birth, state or other government-issued identification card number, insurance information, or other similar identifiers, (ii) information relating to a reservation, rental or purchase of Vehicle Services, including services purchased, obtained or considered, account balances, payment history, or account activity, credit and debit card number, and other related information, (iii) driving record, accident history, credit history, background check and identity verification information, (iv) professional or employment-related information, such as a TNC (Transportation Network Company) profile screenshot, and (v) information collected from a vehicle and associated with a Vehicle User in connection with the Vehicle Services (e.g., dates, times and locations of use, mileage, driving performance, accidents and other data). We may collect such information from you, the vehicle, and as applicable from third parties such as background check providers and government agencies.
You hereby expressly consent to our use of location-based services (including without limitation GPS systems) in connection with your use of Vehicle Services—both with respect to the vehicle and your devices—and expressly waive and release us from any and all liability, claims, causes of action or damages in any way relating to our use of the precise location and other location-based services. You understand and agree that we may use location-based services, to the extent permitted by applicable law, to track, locate, or disable a vehicle used in connection with the Vehicle Services.
6.HOW WE USE THE INFORMATION THAT WE COLLECT
Except where otherwise noted, we may use the personal information that we obtain about you for the following business and commercial purposes as allowed by applicable laws:
Provide our Services to you, including for identity verification and to determine if you qualify for certain Services we offer, to manage your interactions with us, facilitate memberships, subscriptions, payments and other transactions with us, to link your Account with third party services, general business operations and administration, and respond to your inquiries and other communications;
Engage in customer satisfaction and marketing activities, and tailor the content that we display to you in our Services and communications, including data analytics, industry and market research, lead generation, advertising, and offer services and information that we believe may be of interest to you;
Comply with and enforce as needed applicable legal requirements, industry standards, our policies, and our contractual rights, which includes, for example, for audit, compliance, policy, procedures, or regulation needs, to maintain the security our systems and services, and to investigate customer and insurance claims, fraudulent activities, and accidents;
Analyze and enhance our communications and strategies, such as by identifying when emails sent to you have been received, read or acted upon; and
Engage in data analytics to operate, evaluate, and improve our Services, including for customer analysis and modeling, credit risk management, customer applications and credit approvals, to monitor the performance of our Services through metrics such as total number of visitors, traffic, and demographic patterns, as well as optimize, diagnose or fix issues with the Services.
We may also use or share information in an anonymized or aggregate manner for many purposes such as research, analysis, modeling, marketing, and advertising, as well as improvement of our Services.
You may see us promoted by other organizations, on various websites, web pages, social media and other platforms. Please note that we do not always have complete information about where our organization may be displayed or promoted, and if you believe that our Services our featured in venues that are inappropriate or offensive, please contact us.
8.HOW WE SHARE YOUR INFORMATION
We will not disclose your personal information to third parties without your consent, except in the following circumstances.
We may share your information as permitted by law, including, for example, with our corporate affiliates, and with service providers that we believe need the information to perform a technology, business, or other professional function for us (examples include IT and cloud services, maintenance and hosting of our Services, background check providers, payment processors, shipping and returns partners, loyalty program operators, data analytics providers, marketing partners, social networks and other service providers). We only provide such vendors with information so they can perform their required functions on our behalf.
We may share your information with other companies that offer loyalty programs to offer those benefits in conjunction with our Services
Subject to all applicable laws, we may provide a third party with information about a Vehicle User (including Vehicle Data) if: (a) there is a complaint, dispute or conflict, including an accident, relating to a Vehicle User; (b) it is necessary to enforce the terms of any agreement with the Vehicle User; (c) it is required, in our sole discretion, by applicable law, regulation, ordinance, license, or operating agreement; (d) it is necessary, in our sole discretion, to protect the safety, rights, property, or security of us, the Services, or any third party; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity which we, in our sole discretion, consider to be, or to pose a risk of being, illegal, unethical, or legally actionable.
We also may disclose information about you (i) if we are required to do so by law or legal process such as a subpoena, when we believe in good faith that disclosure is necessary or proper; (ii) when we believe disclosure is necessary to prevent harm or financial loss; (iii) in connection with an investigation of suspected or actual fraudulent or illegal activity, including a violation of our Terms; or (iv) under exigent circumstances to protect the personal safety of our staff, users or the public.
Where appropriate, we will limit sharing of your information in accordance with the choices you have provided us and applicable law.
9.YOUR PRIVACY CHOICES
We offer you certain choices about what information we collect from you, how we use and disclose the information, and how we communicate with you.
Account profile: Your online account profile may provide different options for the type of personal information you can provide as well as the types and methods of communication that you prefer. You may view or update your profile and privacy settings by logging in to your online account.
Marketing Emails: From time to time, we may contact you via email or through other channels for the purpose of providing announcements, promotional information and/or other general communication. In order to improve our Services, we may be notified when you open an email from us or click on a link therein. You may choose not to receive marketing emails from us by clicking on the unsubscribe link in the marketing emails you receive from us. Even if you opt out of receiving such communications, we may continue sending you non-marketing email communications, such as administrative or transaction alerts, or information about changes to our terms of service.
Text messages: In the event you are enrolled in any service that provides text messages to you, you can opt-out by replying “STOP” to any text message received.
Cookies: Web browsers may offer users the ability to disable receiving certain types of cookies; however, if cookies are disabled, some features or functionality of our Services may not function correctly.
Mobile devices: As with cookies, mobile devices may allow a user to block certain information requests or device permissions (e.g., location information), but doing so may adversely impact some features or functions offered by our Services. Mobile device or mobile operating system providers typically provide instructions on how to adjust such privacy features.
10.CONFIDENTIALITY AND SECURITY
We endeavor to maintain reasonable administrative, technical and physical safeguards designed to protect the personal information we maintain against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. However, we cannot ensure the security of any information you transmit to us, or guarantee that this information will not be accessed, disclosed, altered, or destroyed. We will make any legally required disclosures in the event of any compromise of personal information. To the extent the law allows us to provide such notification via e-mail or conspicuous posting on the Services, you agree to accept notice in that form.
Our Services are not directed to children under the age of sixteen (16) nor do we market our products or services to such children. We do not knowingly collect any data from or about children under the age of 16. If you believe that we might have any information from or about a child under 16, please contact us as directed below.
12.VISITORS TO OUR SERVICES OUTSIDE THE UNITED STATES